Below are the most frequently questions customers will ask, and if you have any other questions, please feel free to contact us at any time.
1.How long does the production takes?
Standard order Sculpting and Delivery (About 2-3 Weeks,Free Proof)
Fast order Sculpting and Delivery (About 15 Day, Free Proof)
Faster order Sculpting and Delivery (About 10 Days, Free Proof)
Super rush order Sculpting and Delivery (About 3-5 Days, No Proof)
In most cases we can deliver your bobbleheads according to the time frame you selected. We send photos to you during production for approval, if any delays in receipt of approval of the proof or changes to the proof are requested, additional time may be needed to complete the job.
2.How long can I receive the proofs after I confirm the final proof?
Standard order needs 4-6 working days
Rush order needs 3-4 working days
We will send the proof to your email when it finished, please kindly check your box and give us the feedback on time, so that your custom bobblehead can be completed before the appointed date.
3.Do I need to pay extra for head to bobble?
No, all doll head we create can bobble, you no need to pay extra for this. If want head to be stationary, please just comment in order.
4.Can you create the bobblehead with only a front photo if I don’t have a side profile photo to provide?
Yes, side profile is not necessary, we can customize the bobblehead with one good front photo.
5.If I order more than 1 doll, and cannot upload all the photos through website, what should I do?
Please send the photos to firstname.lastname@example.org after order, thanks!
6.Where are bobbleheads made?
All bobbleheads around the world are made in China. It isn’t possible to produce these highly detailed & beautifully hand-painted product at an affordable price here in Canada. These custom products require many, many hours of hand-sculpting, hand-casting and hand-assembling, and Canadian labor costs is just too great for it to be affordable for most consumers.
Each of our competitors operate their businesses in various locations around the world, yet none of us have our products made in Canada.
7.What does "Top-level likeness by our master" mean?
This means that our best sculptors will make your order, and you can select this to ensure amazing likeness!
8.How do I add more pets to the order?
Please order through this link:
9.Will I be notified when my order ships?
YES! After your order has been shipped, we will send you an email shipping notice, confirming that your package has been sent to you. The email will also provide you with a Tracking Number.
10.Do I have to pay for Duty and Tax bill?
For most orders there is no custom duty, and if you get the bill from DHL or FEDEX or other Express company, you need to pay for it.